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• Last Updated 7 October 2025

Confidentiality Policy

Everything you share with Talking Therapies UK is treated as confidential, within the limits explained below. Being able to speak openly is at the heart of good therapy, so we take great care over how your information is recorded, stored and used. This page summarises how we protect your privacy. The full policy, which you can download from this page, explains in detail how the practice collects, uses, stores and disposes of personal information and clinical records.

The standards we work to

Every therapist who works with the practice is bound by the professional code of ethics that applies to them, as well as by the UK General Data Protection Regulation and the Data Protection Act 2018. Your personal information and clinical records are held securely, in line with these legal and ethical requirements.

What we record and who can see it

Your therapist keeps clinical records of your therapy. These may include session notes, the questionnaires and outcome measures you complete, and any correspondence about your care. Access is limited to your therapist, to their clinical supervisor where this is relevant, and to those members of the practice team who need it in order to carry out legitimate administrative or governance duties.

Therapists discuss their work in regular clinical supervision, which helps to keep therapy safe and effective. Details of your therapy are discussed there in anonymised form, and supervisors are bound by the same duty of confidentiality. Sessions are never recorded without your explicit written consent.

If your GP or another professional referred you to us, your therapist will normally let them know that therapy has begun and send them a brief summary when it ends. Otherwise, we write to your GP only with your agreement.

When we may need to share information

There are a small number of situations in which we may have to share information without your consent: where there is a serious and imminent risk of harm to you or to another person, where there is a safeguarding concern about a child or an adult at risk, where the law or a court requires us to disclose it, or where disclosure is necessary to prevent a serious crime. Wherever it is possible and safe to do so, we will try to discuss this with you first, and we will share only the minimum information necessary.

Your rights

You can ask to see the information we hold about you at any time, either by raising it with your therapist during a session or by writing to admin@talkingtherapies.co.uk. Under data protection law you can also ask us to correct anything that is inaccurate and, in some circumstances, to restrict or object to how your information is used, to erase it, or to transfer it to you or to another organisation.

Questions and concerns

If you have a question about confidentiality, or a concern about how your information has been handled, please contact us at admin@talkingtherapies.co.uk so that we can look into it. You also have the right to complain to the Information Commission (ICO), the UK's independent regulator for data protection, at ico.org.uk. How we use information collected through this website is described in our privacy policy.